Members of the Small Agency Council are now able to take advantage of a special pricing arrangement to purchase subscriptions to the American Customer Satisfaction Index (ACSI), a standard metric for evaluating website visitor satisfaction. By working directly with the Department of the Treasury’s Federal Consulting Group, the executive agent in the government for the ACSI, Small Agencies can subscribe to the ACSI at the most-favored pricing available to all government agencies.

To learn more about the federal government’s initiative to measure and improve customer service utilizing the American Customer Satisfaction Index, you can go to https://www.fcg.gov/Performance-Measurement-Satisfaction.  For more information about subscribing to the ACSI, you can contact Bernie Lubran, Director, ACSI Business Development, Federal Consulting Group (telephone – (202) 906-5642 or email Bernie.lubran@ots.treas.gov).

Again, thanks for your support.

Regards,

Bernie Lubran
Director, ACSI Business Development
Federal Consulting Group
1700 G Street, NW
Washington, DC 20552
202-906-5642
www.fcg.gov
www.customerservice.gov